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Store Details
Pickup & Delivery Options

FAQ's

Where can I pick up my ice cream order?

All pick up orders can be collected at;

Lovely Ice Cream HQ, 208 102 Boulder Crescent, Canmore, Ab, T1W 1L2


The current pick up times are;

Wednesdays - Fridays 8AM - 1PM


Please state your ETA for pickup in the notes.


How long does delivery take?

Our delivery days and hours are;

Wednesday-Sunday 3:30PM - 7PM


We try our best to deliver as close as we can to your requested time. We will contact you on your delivery day to give you a more accurate delivery window.


I forgot to add a product, can I adjust my order?

Absolutely! As we do not charge you prior to pickup or delivery, you can adjust your order right up until the ice cream is in your hands! Please message us through email or Instagram to make any changes.


Can I change my delivery time?

Of course. Please contact us through email or Instagram to make any delivery changes.


I inserted my credit card info onto the website when ordering, but I haven’t seen any deductions on my bank statement?

All our online orders require credit card information as a pre-authorisation, you will only be charged for your ice cream when we see you in person.